Bluestone Physician Services delivers great outcomes by bringing exceptional care to patients living with complex, chronic conditions and disabilities. Our unique, robust model of care goes beyond primary care services — our multidisciplinary care teams collaborate with patients, their families and other healthcare providers to deliver care that is preventative, proactive and tailored to their unique needs.

Using an evidence-based approach focused on quality care management and data-driven medical decisions, Bluestone care teams collaborate to manage patients’ chronic conditions, address social determinants of health, manage transitions to and from inpatient settings, provide behavioral health support and more. Under our model of care, Bluestone patients experienced 21% fewer ER visits, 36% fewer hospitalizations and 41% fewer hospital readmissions compared to patients with similar conditions and complexities over the same time period. 

Our care teams travel directly to patients who reside in Assisted Living, Memory Care and Group Home communities throughout Minnesota, Wisconsin and Florida and are supported by clinical operations and administrative colleagues who work remotely or at our corporate offices in Stillwater, Minnesota, and Tampa, Florida.

Our success is only possible through the hard work of our employees who bring our core values of Dedication, Excellence, Collaboration and Caring to life every day. Bluestone has been named to the Star Tribune's Top Workplace list for the 13th year in a row! Bluestone also achieved Top Workplace USA 2021-2024! In 2022, Bluestone Accountable Care Organization (ACO) was the best performing ACO in the country as measured by the overall savings per Medicare beneficiary.

Position Overview:

The Clinical Field Supervisor (CFS) is a vital leader within Bluestone Physician Services, ensuring the delivery of high-quality clinical care and operational excellence within their assigned territory. Reporting directly to the Regional Field Services Manager, the CFS leads, mentors, and supports a team of Clinical Assistants (CAs). This dynamic role involves regular field visits to ensure quality standards are met, workflow optimization is achieved, and provider collaboration is fostered. The CFS is instrumental in upholding Bluestone's mission and values while driving continuous improvement within their team.

Schedule: Full-Time Position with Day Shift Hours—No evenings, weekends, or holidays

Location: Central Tampa, FL (Tarpon Springs, Temple Terrace, Land O' Lakes)

Salary Range: $58,000 - $65,000 annually. Salary will be commensurate with experience.

Responsibilities:

Field-Based Leadership & Quality Assurance:

• Conduct Regular Field Visits: Dedicate significant time to in-person visits with clinical teams, observing workflows, providing feedback, and ensuring adherence to policies and procedures.
• Drive Quality Improvement: Conduct quarterly chart audits, ensuring compliance with clinical standards and identifying opportunities for improvement.
• Foster Provider Partnerships: Build strong relationships with providers, gather feedback on clinical support, and collaborate to achieve shared goals. Attend Market Coverage meetings to ensure proper clinical support alignment.
• Attend Team Meetings: Participate in team huddles and/or practice overviews to gain insights into team dynamics, address issues, and reinforce best practices.

Team Performance & Development:

• Mentor and Coach CAs: Conduct regular one-on-one meetings, providing guidance, performance feedback, and addressing any challenges.
• Monitor Performance Metrics: Analyze team dashboards and reports to track key performance indicators, identify areas for improvement, and ensure compliance with the scheduling and pre-step processes.
• Maintain Clinical Competencies: Ensure all CA clinical competencies are up-to-date, documented, and stored appropriately.
• Recruit, Train, and Onboard: Assist in interviewing candidates, train new CAs, and provide ongoing coaching and development opportunities.

Administrative & Operational Responsibilities:

• Manage Timekeeping & PTO: Approve time cards and PTO requests, ensuring adequate coverage for the team while monitoring overtime per policy. Coordinate PTO coverage as needed.
• Maintain Visit Schedule: Keep an updated visit schedule on the shared Google calendar, ensuring visibility for the MFS, CPD, and Director of Clinical Field Services.
• Participate in Meetings: Actively engage in department meetings and workgroups when applicable, sharing insights and collaborating on solutions.

Education/Certification/Experience

• Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN) licensure
• 5+ years of experience working in a clinical setting
• 3-5 years for demonstrated clinical leadership experience required
• Valid driver's license required

Knowledge/Skills/Abilities

• Strong leadership, mentorship, and coaching skills
• Excellent communication, interpersonal, and relationship-building skills
• Sound clinical judgment and decision-making abilities
• Detail-oriented with a focus on quality and accuracy
• Ability to work independently and collaboratively within a team environment
• Proficiency in using electronic health records and other relevant technologies
• Demonstrated alignment with Bluestone's purpose, core focus, and core values
• Adaptability to handle change and ambiguity with confidence
• Proficient in reading, writing, speaking, and understanding the English language
• Local travel up to 75% is required

Bluestone Benefits:

• Health Insurance
• Dental Insurance
• Vision Materials Insurance
• Company paid Life Insurance
• Company paid Short and Long-term Disability
• Health Savings Account (with employer contribution)
• Flexible Spending Account (FSA) 
• Retirement plan with 4% matching contributions
• Ten (10) paid holidays for office closures
• Three weeks (15 Days) Paid Time Off (PTO)
• Mileage reimbursement program for field employees 
• Company sponsored cell phone, laptop and clinical supplies
• Regular business hours