Primary Care Business Director - Wisconsin Market

Bluestone Physician Services delivers great outcomes by bringing exceptional care to patients living with complex, chronic conditions and disabilities. Our unique, robust model of care goes beyond primary care services — our multidisciplinary care teams collaborate with patients, their families and other healthcare providers to deliver care that is preventative, proactive and tailored to their unique needs.

Using an evidence-based approach focused on quality care management and data-driven medical decisions, Bluestone care teams collaborate to manage patients’ chronic conditions, address social determinants of health, manage transitions to and from inpatient settings, provide behavioral health support and more. Under our model of care, Bluestone patients experienced 21% fewer ER visits, 36% fewer hospitalizations and 41% fewer hospital readmissions compared to patients with similar conditions and complexities over the same time period. 

Our care teams travel directly to patients who reside in Assisted Living, Memory Care and Group Home communities throughout Minnesota, Wisconsin and Florida and are supported by clinical operations and administrative colleagues who work remotely or at our corporate offices in Stillwater, Minnesota, and Tampa, Florida.

Our success is only possible through the hard work of our employees who bring our core values of Dedication, Excellence, Collaboration and Caring to life every day. Bluestone has been named to the Star Tribune's Top Workplace list for the 12th year in a row! Bluestone also achieved Top Workplace USA 2021-2024! In 2022, Bluestone Accountable Care Organization (ACO) was the best performing ACO in the country as measured by the overall savings per Medicare beneficiary.

Position Overview:

The Primary Care Business Director for the Wisconsin Market is responsible for ensuring the operational and financial success of Bluestone’s Integrated Geriatric Primary Care model that provides in home medical and social services to individuals experiencing dementia.  To accomplish this objective the Primary Care Business Director will collaborate with and integrate the activities of our sales and marketing, provider operations, and clinical support organizations to ensure the strategic and tactical alignment of resources across those functions.

Schedule: Full time position. Up to 25% local travel is required for this position within the Wisconsin Market. The remaining time is spent working remote (work from home). 

Territory: Wisconsin Market

Salary: $110,000 - $140,000. Base salary will be commensurate with experience.

Other Compensation: Management Incentive Plan

Responsibilities:

1. Define and Manage the Profit and Loss Statement of Bluestone’s Primary Care Operations in the Wisconsin Market
   1. In conjunction with Finance, Provider Operations and Sales and Marketing prepares annual and quarterly forecasts and budgets and communicates this information to the organization
   2. Monitors and makes appropriate recommendations to the Sales and Marketing, Provider Operations, and Clinical Support Organizations on a monthly basis to improve operational and financial performance
   3. Ensure agreed upon recommendations are successfully implemented and coordinated across the organization
       
2. Facilitates communication, activities and operational processes across the Sales and Marketing, Provider Operations, and Clinical Support organizations
    
3. Runs the new customer acquisition evaluation process and determines the attractiveness of new customers as well as the growth opportunities within existing customer base.
4. Development of marketing strategy and the communications necessary to implement the messaging in the field.
5. Monitoring of individual provider and salesperson performance indicators
   1. Provides reporting and guidance to the organization to ensure the attainment of revenue and quality goals
   2. Manage provider and market metrics through effective scheduling of provider resources.
6. Coverage and Provider Resourcing
   1. Management of overall coverage plans, including float provider calendar
   2. In working with Human Resources, ensures that Provider Agreements are up-to-date based upon changes occurring in the practice, location, or status

Qualifications:

Education/Certification/Experience

• Bachelor’s degree in business, finance, health care administration or RN/clinician with background and experience in clinic operations and/or care delivery
• Five (5) or more years of progressive experience in management roles
• Customer service and Quality related positions a plus
• Experience in a healthcare organization required
• Knowledge and experience with Assisted Living and Memory Care communities a plus
• Must have a valid driver’s license and minimum state required liability auto insurance.
• Up to 25% local travel is required for this position within prescribed market.

Knowledge/Skills/Abilities

• Exhibits strong leadership, collaboration, and advisory skills
• Solid business acumen and understanding of business operations
• Excellent communication and interpersonal skills
• Ability to think strategically and exhibit sound decision making
• Functions well in a results-oriented and dynamic environment
• Sets and meets goals, deadlines and objectives, uses time efficiently and effectively
• Adapts quickly to frequent change in the work environment, delays, or unexpected events
• Ability to overcome obstacles and develop alternative solutions
• Works with integrity and ethically, upholds organizational values
• Strong interpersonal and technical presentation skills
• Skill in identifying and resolving problems
• Ability to work independently to meet company goals and timelines
• Ability to deal with change and ambiguity
• Detail oriented and accurate
• Intermediate-level computer proficiency including Google Docs and equipment such as iPad, and iPhone
• Demonstrated compatibility with Bluestone’s mission and operating philosophies
• Demonstrated ability to read, write, speak, and understand the English language

Bluestone Benefits:

• Health Insurance
• Dental Insurance
• Vision Materials Insurance
• Company paid Life Insurance
• Company paid Short and Long-term Disability
• Health Savings Account (with employer contribution)
• Flexible Spending Account (FSA) 
• Retirement plan with 4% matching contributions
• Unlimited PTO and Nine (9) company observed holidays
• Mileage reimbursement program for field employees 
• Company sponsored cell phone, laptop and computer accessories