Bluestone Physician Services

Clinical Operations Project Leader

Minnesota Professional, Clinical & Support Services - Stillwater, MN - Full Time

Bluestone Physician Services delivers great outcomes by bringing exceptional care to patients living with complex, chronic conditions and disabilities. Our unique, robust model of care goes beyond primary care services — our multidisciplinary care teams collaborate with patients, their families and other healthcare providers to deliver care that is preventative, proactive and tailored to their unique needs.

Using an evidence-based approach focused on quality care management and data-driven medical decisions, Bluestone care teams collaborate to manage patients’ chronic conditions, address social determinants of health, manage transitions to and from inpatient settings, provide behavioral health support and more. Under our model of care, Bluestone patients experienced 21% fewer ER visits, 36% fewer hospitalizations and 41% fewer hospital readmissions compared to patients with similar conditions and complexities over the same time period. 

Our care teams travel directly to patients who reside in Assisted Living, Memory Care and Group Home communities throughout Minnesota, Wisconsin and Florida and are supported by clinical operations and administrative colleagues who work remotely or at our corporate offices in Stillwater, Minnesota, and Tampa, Florida.

Our success is only possible through the hard work of our employees who bring our core values of Dedication, Excellence, Collaboration and Caring to life every day. Bluestone has been named to the Star Tribune's Top Workplace list for the 13th year in a row! Bluestone also achieved Top Workplace USA 2021-2025! In 2022, Bluestone Accountable Care Organization (ACO) was the best performing ACO in the country as measured by the overall savings per Medicare beneficiary.

Position Overview:

We are seeking an experienced and driven Clinical Operations Project Leader to lead and support a range of strategic, operational, and improvement initiatives and programs across our organization. This is a role focused on collaboration, leadership, process improvement, and project management.  Projects and work will focus on improving and standardizing cross-disciplinary clinical and administrative workflows, implementing various initiatives at small and large scale, developing ways to monitor and measure impact/results, and optimizing turnaround times and other key metrics across various departments with demonstrable ROI in both revenue and efficiency.

The ideal candidate brings a strong foundation in project management, process improvement, and healthcare operations, and is comfortable working across departments including executive, clinical, administrative, and technical teams. Experience working with Electronic Health Records (EHRs) and/or clinical informatics is highly preferred.  Knowledge and experience with compliance and regulatory requirements for clinical care delivery.  Partnering with leaders in the C-suite and experience with measuring objective improvement in EBITDA, revenue, and efficiency is required.

Schedule: Full time position, hybrid/remote with occasional on-site meetings or facility visits as needed.

Location: This is a remote/hybrid role - prefer that candidate hired resides in one of our markets in Minnesota, Wisconsin or Florida).

Salary: $120,000 - $135,000 annually. Salary will be commensurate with experience.


Responsibilities:

  • Learn the organization’s model of care, short and long-term goals, and existing programs, projects, or initiatives designed to lead to desired outcomes in order to continuously evaluate opportunities for improvement
  • Lead or collaborate on projects in various stages of development and/or implementation to ensure operational readiness, stakeholder alignment, compliance, and intended outcomes.
  • Manage cross-functional projects aimed at workflow redesign, turnaround time improvement, and care delivery optimization, such as mobile phlebotomy services or enhanced hospice care models.
  • Oversee programs under the Operations department, including assurance of various outcomes including compliance, revenue targets, and care delivery standards.
  • Drive outcomes resulting in measurable improvement
  • Partner with key stakeholders from Clinical Operations, Providers, Nursing, Revenue Cycle, IT, EHR, Behavioral Health, HIM, Intake, and Care Management to identify and execute process improvement opportunities as appropriate for the project(s).
  • Apply project management methodology to scope, plan, track, and report on projects, ensuring deliverables are met on time and within budget.
  • Facilitate meetings, document workflows and process maps, and support decision-making with data-driven recommendations.
  • Collaborate with EHR and informatics teams to support tool optimization and effective implementation of clinical changes.
  • Monitor project performance and outcomes, using KPIs to drive continuous improvement and demonstrate impact.
  • Ensure alignment with organizational goals related to quality, efficiency, compliance, and revenue.
  • Demonstrate Bluestone’s core values of collaboration, dedication, caring, and excellence
  • No direct supervisory responsibilities but will provide leadership across multidisciplinary project teams.

Qualifications:

Education/Certification/Experience

  • 3–5 years of experience leading complex projects, including new implementation and/or improvement work, healthcare setting
  • Experience partnering with leaders in “C-suite” and/or at the executive level, including CEO
  • Hands-on experience with EHR systems and/or clinical informatics preferred
  • Lean, Six Sigma, or similar quality/process improvement certification preferred
  • PMP or other project management credential preferred
  • Proficiency in project management tools (e.g., MS Project, Smartsheet, Asana, Vizio).

Knowledge/Skills/Abilities

  • Proven program management experience, healthcare-related
  • Proven ability to lead or support process improvement efforts and change management initiatives, portfolio with results to review preferred.
  • Strong understanding of clinical workflows and healthcare operations.
  • Experience facilitating cross-functional collaboration in complex healthcare environments.
  • Ability to communicate effectively with strong written and verbal skills Demonstrated compatibility with Bluestone’s mission and operating philosophies
  • Demonstrated ability to read, write, speak, and understand the English language

Bluestone Benefits:

  • Health Insurance
  • Dental Insurance
  • Vision Materials Insurance
  • Company paid Life Insurance
  • Company paid Short and Long-term Disability
  • Health Savings Account (with employer contribution)
  • Flexible Spending Account (FSA) 
  • Retirement plan with 4% matching contributions
  • Eight (8) paid holidays for office closures plus two (2) floating holidays
  • Three weeks (15 Days) Paid Time Off (PTO)
  • Company sponsored cell phone, laptop and computer accessories





 
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