Temporary Operations Support Specialist Float (3-6 Months)

Bluestone Physician Services delivers great outcomes by bringing exceptional care to patients living with complex, chronic conditions and disabilities. Our unique, robust model of care goes beyond primary care services — our multidisciplinary care teams collaborate with patients, their families and other healthcare providers to deliver care that is preventative, proactive and tailored to their unique needs.

Using an evidence-based approach focused on quality care management and data-driven medical decisions, Bluestone care teams collaborate to manage patients’ chronic conditions, address social determinants of health, manage transitions to and from inpatient settings, provide behavioral health support and more. Under our model of care, Bluestone patients experienced 21% fewer ER visits, 36% fewer hospitalizations and 41% fewer hospital readmissions compared to patients with similar conditions and complexities over the same time period. 

Our care teams travel directly to patients who reside in Assisted Living, Memory Care and Group Home communities throughout Minnesota, Wisconsin and Florida and are supported by clinical operations and administrative colleagues who work remotely or at our corporate offices in Stillwater, Minnesota, and Tampa, Florida.

Our success is only possible through the hard work of our employees who bring our core values of Dedication, Excellence, Collaboration and Caring to life every day. Bluestone has been named to the Star Tribune's Top Workplace list for the 12th year in a row! Bluestone also achieved Top Workplace USA 2021-2024! In 2022, Bluestone Accountable Care Organization (ACO) was the best performing ACO in the country as measured by the overall savings per Medicare beneficiary.

Position Overview:

The Temporary Operations Support Specialist Float (OSSF) responsibilities include, but are not limited to, supporting processes and tasks across multiple departments as it relates to Health Information Management (HIM), Administrative support work (OA), and Intake/Enrollment of new patients.  This role reports to the Sr. Manager of Clinical Operations and will be cross trained to effectively support the multiple departments as need warrants. 

Schedule: Full-Time 40 hours/week. Weekdays, regular business hours.  Anticipated duration of role 3-6 months.

Location: Hybrid (will be in office at our offices in downtown Stillwater, MN approximately 1 day per week, the remaining weekdays will be remote/work from home)

Pay: $18.00 - $20.00 per hour. Salary will be commensurate with experience.

Number of Openings: 2 (two)

Benefits: None as a temporary employee

Responsibilities:

HIM-related tasks

• Complete internal and external requests for medical records
• Obtain new patient medical history
• Use internal patient portal to communicate with providers, family, and community members
• Uphold quality standards by following HIPAA guidelines. 
• Retain work operations by documenting and communicating actions, irregularities, and continuing needs
• Enhance medical records and clinic reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

OA-related tasks

• Document Management

• Sort fax inboxes to attach inbound documents to appropriate patients and assigning to appropriate provider
• Adhere to document sorting guidelines and control for duplicate requests
• Monitor incoming Provider to Provider documents, and route accordingly

• Patient scheduling for various Provider teams
• Functioning both independently and collaboratively with Providers, Clinical Assistants, and other Operations Associates to ensure daily team needs are being met
• Upload, enter, and assign patient certifications and re-certifications

Intake/Enrollment-related tasks

• Follow all steps related to new patient enrollment, including management of POA and guardianship paperwork and processes
• Ensure and provide strong communication for community staff, family members, and patients
• Collaborate with provider teams and community staff members to ensure appropriate enrollment
• Data entry of all patient demographics in electronic medical records and Bluestone Bridge
• Accurately and efficiently process enrollment on a timely basis
• Provide exceptional customer service to family members, facility staff, and Bluestone peers through multiple channels such as phone, e-mail, and written letters 
• Ensure all required patient documentation is complete and signed prior to processing

Education/Certification/Experience

• 1-2 years of experience working in a healthcare field preferred
• Health Information Management (HIM) certification preferred
• Experience working with Electronic Medical Records preferred
• Knowledge of medical terminology

Knowledge/Skills/Abilities

• Strong organizational, customer service, and multitasking skills
• Ability to work independently and as part of a team
• Strong interpersonal and technical skills 
• Skill in identifying and resolving problems
• Proficient at verbal and written communication 
• Ability to work independently to meet company goals and timelines
• Ability to deal with change and ambiguity
• Detail oriented and accurate
• Ability to work in a fast-paced and high-volume environment
• Intermediate-level computer proficiency 
• Demonstrated compatibility with Bluestone’s mission and operating philosophies
• Demonstrated ability to read, write, speak, and understand the English language