Primary Care Practice Support Specialist
Bluestone Physician Services delivers great outcomes by bringing exceptional care to patients living with complex, chronic conditions and disabilities. Our unique, robust model of care goes beyond primary care services — our multidisciplinary care teams collaborate with patients, their families and other healthcare providers to deliver care that is preventative, proactive and tailored to their unique needs.
Using an evidence-based approach focused on quality care management and data-driven medical decisions, Bluestone care teams collaborate to manage patients’ chronic conditions, address social determinants of health, manage transitions to and from inpatient settings, provide behavioral health support and more. Under our model of care, Bluestone patients experienced 21% fewer ER visits, 36% fewer hospitalizations and 41% fewer hospital readmissions compared to patients with similar conditions and complexities over the same time period.
Our care teams travel directly to patients who reside in Assisted Living, Memory Care and Group Home communities throughout Minnesota, Wisconsin and Florida and are supported by clinical operations and administrative colleagues who work remotely or at our corporate offices in Stillwater, Minnesota, and Tampa, Florida.
Our success is only possible through the hard work of our employees who bring our core values of Dedication, Excellence, Collaboration and Caring to life every day. Bluestone has been named to the Star Tribune's Top Workplace list for the 13th year in a row! Bluestone also achieved Top Workplace USA 2021-2025! In 2022, Bluestone Accountable Care Organization (ACO) was the best performing ACO in the country as measured by the overall savings per Medicare beneficiary.
Position Overview:
This role is responsible for the day-to-day management and coordination of critical practice operations and reports to the Senior Business Director of Florida.
Location: Bluestone Physician Services - Tampa Office
10150 Highland Manor Drive, Tampa, FL 33610
Schedule: Full-Time position with regular business hours — Monday thru Friday
Position work in office 1 to 3 days per week with remaining days as work-from-home/administrative days
Salary: $75,000 - $85,000 annually. Salary will be commensurate with experience.
Responsibilities:
Provider Resourcing
- Tracking assignment of providers to communities
- Presenting Senior Business Director with resourcing plans
- Supporting Senior Business Director and Clinical Practice Director with provider communication
Provider Scheduling
- Ensure provider scheduling standards are upheld and schedules are complete
- Support teams with scheduling strategies as needed
Provider Onboarding
- Scheduling of all new provider meetings and activities included in provider onboarding process
- Community based schedule for first 9 months of practice - ensure collaboration with Clinical Practice Director
Data Review (15%): Understand key primary care metrics, including fee-for-service and value based care, and perform weekly gap analysis with recommendations
Administrative Support (15%): Manage key tasks and administrative workflows for the Senior Business Director or Clinical Practice Director
- Track agenda topics and take meeting notes
- Support Senior Business Director with tracking and coordination of internal and external meetings and relationships
Required Education/Certification/Experience
- Bachelor’s degree preferred - in business, operations, or a related field.
- 3+ years of experience in project management, program management, or an operational role within a relevant industry.
Knowledge/Skills/Abilities
- Proven ability to manage multiple competing priorities simultaneously, exceptional organizational skills, and strong written and verbal communication.
- Proficiency in the entire Google Workspace/Google Suite.
- Demonstrated ability to work with and synthesize data from various sources to produce accurate, weekly and monthly KPI reports.
- Proactive & Ownership Mindset: Anticipates needs and takes initiative rather than waiting for direction.
- Detail-Oriented: Has a meticulous approach to data integrity, reporting, and budget tracking.
- Resilient: Comfortable working in a fast-paced environment and managing ambiguous situations during a period of organizational change.
- Demonstrated alignment with the organization’s purpose, core focus, and values.
Bluestone Benefits:
- Health Insurance
- Dental Insurance
- Vision Materials Insurance
- Company paid Life Insurance
- Company paid Short and Long-term Disability
- Health Savings Account (with employer contribution)
- Flexible Spending Account (FSA)
- Retirement plan with 4% matching contributions
- Nine (9) paid holidays for office closures plus one (1) floating holiday
- Three weeks (15 Days) Paid Time Off (PTO)
- Company sponsored cell phone, laptop and computer accessories
